EmergyFix, LLC ("EmergyFix," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, phone services, and emergency home service matching platform (collectively, the "Service"). Please read this policy carefully. By using the Service, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
When you request emergency home services through EmergyFix, we collect the following categories of personal information to match you with a qualified local technician:
- Contact Information: Your full name, phone number, and email address so we can confirm your service request and keep you updated on dispatch status.
- Service Address: The street address, city, state, and zip code of the property requiring emergency repairs, enabling us to dispatch the nearest available technician.
- Service Details: A description of the plumbing, electrical, or HVAC emergency you are experiencing, which helps us assign the appropriate specialist to your call.
- Call Recordings: We may record phone calls made to our hotline for quality assurance, training, and dispute-resolution purposes. You will be notified at the start of the call.
- Device and Usage Data: When you visit our website, we automatically collect your IP address, browser type, operating system, referring URLs, pages viewed, and the date and time of your visit through standard server logs and analytics tools.
2. How We Use Your Information
We use the information we collect for the following purposes:
- Matching You with Technicians: Your name, phone number, service address, and problem description are transmitted to a pre-screened, licensed independent technician in your area so they can contact you and dispatch to your property.
- Communication: We use your phone number and email to send dispatch confirmations, technician arrival estimates, service completion notifications, and optional follow-up surveys.
- Service Improvement: Aggregated, anonymized data helps us improve response times, expand coverage areas, and enhance our matching algorithm.
- Legal Compliance: We may use your information to comply with applicable laws, regulations, or lawful legal processes.
3. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to improve your browsing experience and gather analytical data. Cookies are small data files stored on your device. We use the following types:
- Essential Cookies: Required for core site functionality such as remembering your session and displaying the emergency hotline correctly.
- Analytics Cookies: Help us understand how visitors navigate our site, which pages are most visited, and how users found us. We use privacy-respecting analytics tools that do not track individuals across unrelated websites.
- Marketing Cookies: Used to deliver relevant advertisements to users who have shown interest in emergency home services. These cookies may be placed by third-party advertising partners.
You can control cookies through your browser settings. Disabling essential cookies may impair the functionality of the Service. We do not respond to "Do Not Track" browser signals at this time.
4. Information Sharing and Disclosure
We do not sell your personal information. We share your data only in the following limited circumstances:
- Independent Service Providers: Your name, phone number, service address, and problem description are shared with the specific independent technician matched to your service request. These providers are contractually required to use your information solely for completing the dispatched repair and not for unrelated marketing purposes.
- Service Facilitators: We may share limited data with trusted third-party vendors who assist in operating the Service, such as cloud hosting providers, communication platforms, and analytics services. These vendors are bound by confidentiality obligations.
- Legal Requirements: We may disclose your information if required by law, court order, or governmental regulation, or if we believe disclosure is necessary to protect the rights, property, or safety of EmergyFix, our users, or the public.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction. We will provide notice before your information becomes subject to a different privacy policy.
5. Data Retention and Security
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Service request records are retained for 24 months to support warranty claims and dispute resolution.
We implement industry-standard security measures to protect your data, including encrypted data transmission (TLS/SSL), secure server infrastructure, access controls limiting internal data access to authorized personnel, and regular security audits. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.
6. Your Rights and Choices
Depending on your location, you may have the following rights regarding your personal information:
- Access and Portability: You may request a copy of the personal information we hold about you.
- Correction: You may request that we correct inaccurate or incomplete information.
- Deletion: You may request that we delete your personal information, subject to certain legal exceptions.
- Opt-Out of Marketing: You may unsubscribe from marketing emails by clicking the "unsubscribe" link in any promotional email. Transactional messages related to your service requests cannot be opted out of while a request is active.
- Do Not Sell My Personal Information: We do not sell personal information as defined by the California Consumer Privacy Act (CCPA). No opt-out mechanism is necessary.
To exercise any of these rights. We will respond to verified requests within 30 days.
7. Children's Privacy
The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete that information promptly. If you believe a minor has provided us with personal information.
8. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will revise the "Last updated" date at the top of this page and, where appropriate, provide additional notice such as a banner on our website. We encourage you to review this policy periodically. Your continued use of the Service after any modifications indicates your acceptance of the updated policy.
9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: